All orders are shipped using Royal Mail Tracked 24, providing fast and reliable delivery across the UK.

Complimentary shipping is available on all orders over £120. Orders below £120 are shipped via Royal Mail Tracked 24 for a flat rate of £4.50.

Orders placed before 3pm (UK time) are typically dispatched the same working day. Orders placed after 3pm will usually be dispatched the following working day.

Most deliveries arrive the next working day after dispatch. However, please allow up to 3 working days for delivery to accommodate any unforeseen postal delays.

Once your order has been placed, you will receive a confirmation email confirming that we have successfully received your order.

When your order has been processed and dispatched, you will receive a second email containing your Royal Mail tracking details, allowing you to monitor the progress of your delivery.

Orders are typically delivered the next working day after dispatch via Royal Mail, however, please allow up to 3 working days for delivery in case of postal delays.

If you have not received your tracking email or require assistance, please contact our support team via the contact form.

At PeptideHub, product integrity and transparency are a priority. Wherever possible, our research products undergo rigorous third-party laboratory testing to verify purity, identity, and consistency.

Independent analytical testing helps ensure that each batch meets strict quality standards before being made available to researchers.

Where applicable, Certificates of Analysis (COAs) and laboratory verification information are made available alongside the relevant product listings and on the COA page.

All orders are carefully packaged to ensure safe and secure delivery.

However, if you receive an incorrect, damaged, or tampered package, please contact us as soon as possible using the contact form or by emailing info@peptidehub.co.uk.

Please include your order number and photographs of the packaging and contents where applicable so that our team can investigate the issue promptly.

Our support team will aim to respond within 24 hours and will work with you to resolve the issue where possible.