Information You Provide

• Name
• Billing and delivery address
• Email address
• Telephone number
• Order details
• Account login credentials

 

Payment Information

Payments are processed via secure third-party payment providers. We do not store full card details on our servers.

 

Automatically Collected Information

• IP address
• Browser type and device information
• Website usage data
• Cookies and tracking information

 

3. How We Use Your Information

We process personal data for the following purposes:

• To process and fulfil orders
• To manage your account
• To respond to enquiries
• To provide customer support
• To comply with legal and regulatory obligations
• To prevent fraud and misuse of our services
• To improve website functionality and performance

We do not sell your personal data.

 

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – to fulfil your order and manage your account
• Legal obligation – to comply with tax and regulatory requirements
• Legitimate interests – to operate and improve our business
• Consent – where required for marketing communications or non-essential cookies

You may withdraw consent at any time where processing is based on consent.

 

5. Sharing Your Information

We may share your data with:

• Payment processors
• Shipping and logistics providers
• IT and website service providers
• Professional advisers (accountants, legal advisers)
• Regulatory authorities where legally required

All third parties are required to process your data securely and lawfully.

 

6. Data Retention

We retain personal data only as long as necessary to:

• Fulfil orders
• Meet legal and tax obligations
• Resolve disputes
• Maintain business records

Retention periods vary depending on the type of data and legal requirements.

 

7. Data Security

We implement appropriate technical and organisational measures to safeguard personal data, including:

• Secure hosting environments
• SSL encryption
• Access controls
• Payment provider security standards

While no system is completely secure, we take reasonable steps to protect your information.

 

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (in certain circumstances)
• Restrict or object to processing
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office

To exercise your rights, please contact us at [Insert Contact Email].

 

9. Cookies

We use cookies to:

• Enable essential website functionality
• Analyse traffic and usage
• Improve performance

You can manage cookie preferences through your browser settings or our cookie banner (where applicable).

A separate Cookie Policy may provide further details.

 

10. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.